❓ Frequently Asked Questions
🟢 General Questions
What products does Nutrelli sell?
We offer premium-quality nuts, seeds, and dried fruits for everyday healthy consumption.
Are your products fresh?
Yes. All products are carefully handled, hygienically packed, and come with a Best Before period of 6 months.
Where does Nutrelli operate from?
Nutrelli is operated by Shopnex Ventures, based in Uttar Pradesh, India.
Do you sell in bulk or wholesale?
No. Currently, we only accept orders for personal consumption. Bulk or wholesale orders are not available.
Do I need to create an account to order?
No. You can place an order using guest checkout.
🚚 Shipping & Delivery
Do you ship across India?
Yes, we ship within India only.
How long does order processing take?
Orders are processed within 2 working days (Monday–Friday).
What is the delivery time?
Estimated delivery time is 7 days after dispatch, depending on your location.
Do you provide tracking details?
Yes. Tracking information is shared once your order is shipped.
Is Cash on Delivery (COD) available?
No. We only accept prepaid orders.
Do you offer free shipping?
Yes. We offer free shipping on orders above ₹200.
💳 Payment Related
What payment methods do you accept?
We accept:
- UPI
- Credit/Debit Cards
Is Cash on Delivery (COD) available?
No. We only accept prepaid orders.
Is my payment information secure?
Yes. All payments are securely processed through trusted payment gateways.
🔄 Returns & Refunds
Can I return a product?
Returns are accepted only in case of:
- Damaged product
- Wrong product received
- Quality issues
Return request must be raised within 7 days of delivery.
Is an unboxing video required?
Yes. A clear, uninterrupted unboxing video is mandatory to process any return or exchange request.
Can I cancel my order?
No. Once an order is placed, it cannot be cancelled.