Privacy policy

Last updated: February 20, 2026

Nutrelli operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nutrelli is operated by Shopnex Ventures (Sole Proprietorship), Uttar Pradesh, India.

Nutrelli is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

1. Contact Details

  • Full name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

2. Financial Information

  • Payment card details (processed securely via payment gateways)

  • Transaction details

  • Payment confirmations

Note: We do not store your full card details. Payments are securely processed through PayUMoney and Razorpay.

3. Account Information

  • Username and password (if account created)

  • Preferences and settings

4. Transaction Information

  • Products viewed

  • Items added to cart

  • Purchase history

  • Return or exchange requests

5. Communications

  • Emails sent to us

  • Customer support inquiries

6. Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Website interaction data

  • Cookies and similar tracking technologies

Personal Information Sources

We may collect personal information:

  • Directly from you (when you place an order, create an account, or contact us)

  • Automatically through cookies and website tracking tools

  • From service providers (e.g., payment gateways, shipping partners)

  • From Shopify (our eCommerce platform provider)

How We Use Your Personal Information

We use your information for the following purposes:

1. Provide and Improve Our Services

  • Process and fulfill orders

  • Arrange shipping within India

  • Provide tracking information

  • Manage returns and exchanges

  • Send order confirmations and updates

  • Improve website performance

2. Marketing & Promotions

  • Send promotional emails (you may unsubscribe anytime)

  • Show relevant advertisements based on browsing behavior

3. Security & Fraud Prevention

  • Verify transactions

  • Prevent fraud and unauthorized access

  • Secure our website and customer data

4. Customer Support

  • Respond to inquiries

  • Resolve complaints

  • Provide post-purchase support

5. Legal Compliance

  • Comply with Indian laws and GST regulations

  • Respond to lawful government or court requests

How We Disclose Personal Information

We may share your personal information:

  • With Shopify, which hosts our store

  • With payment gateways (PayUMoney, Razorpay)

  • With courier and logistics partners for delivery

  • With IT, analytics, and marketing service providers

  • When required by law or court order

  • In case of business restructuring or legal compliance

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify may collect and process personal information to provide and improve their services.

To learn more about how Shopify processes your data, please visit:
https://privacy.shopify.com/en

Depending on your location, you may exercise certain rights through Shopify’s Privacy Portal.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

Children's Data

Our Services are not directed to children. We do not knowingly collect personal information from individuals under 18 years of age.

If you believe a child has provided personal information, please contact us to have it removed.

Security and Retention of Information

We take reasonable security measures to protect your personal information.

However:

  • No online system is 100% secure

  • Data transmitted over the internet may not always be secure

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Request a copy of your data

  • Opt out of marketing emails

To exercise any rights, contact us at:

📧 nutrelli.in@gmail.com

We may require identity verification before processing your request.

International Transfers

Your information may be processed outside your state or country, including through Shopify’s global infrastructure. Where required, appropriate safeguards will be used.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Nutrelli
Shopnex Ventures
Ghuwas Kalan, Robertsganj
Sonbhadra, Uttar Pradesh – 231216
India

📧 Email: nutrelli.in@gmail.com
🕒 Support Hours: Monday – Friday, 10 AM – 6 PM